FAQ

Purea® is a filter that screws directly onto your kitchen tap. Its multi-stage activated carbon cartridge reduces the chlorine taste and odour, sediment and rust from your tap water, while keeping the natural minerals. A simple switch lets you go from filtered to unfiltered water in one move.

Purea® fits around 99% of standard taps with a removable aerator. Three adapters of different sizes are included in every kit. It is not suitable for pull-out spray taps or taps without a removable aerator.

About 30 seconds, with no tools and no plumber. Unscrew your tap's aerator, screw on the right adapter and click the filter into place. That's it.

No. Purea® is not a reverse osmosis system. It keeps calcium and magnesium on purpose. This also means it is not a water softener: it won't stop limescale on your kettle.

Yes. No drilling, no plumbing work. You can remove it in seconds and put your original aerator back on before you move out.

Use filtered mode with cold water only. Hot water can damage the cartridge. For hot water, simply switch to unfiltered mode.

Up to 3 months, depending on how much water you use and its quality. With more sediment in your water or more people at home, you may need to change it sooner.

Your kit includes a reminder card. In practice, change the cartridge every 3 months or as soon as the flow slows down noticeably. If you have a subscription, your refills arrive automatically on time.

Your first order includes your Purea® system and your first cartridges. After that, fresh cartridges are delivered automatically every 4 or 6 months, depending on your plan, with free delivery.

Yes. No commitment and no fees: you can modify, pause or cancel in 1 click from your account, up to 48 hours before your next shipment.

Orders are prepared within 48 business hours, then delivered in 5 to 7 business days on average. Delivery is free, insured and tracked. See our Shipping Policy.

Yes. You have 30 days from delivery to try Purea® at home. If you're not convinced, we refund your starter kit. Return shipping costs are at your expense. See our Refund Policy.

Yes. Your system is covered for 2 years against manufacturing defects and leaks: we replace it free of charge.

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